Terms and Conditions

Last updated November 25th, 2025

 

These Terms and Conditions („Terms“) are for www.julia-dietze.mykajabi.com (“Website“), operated by Julia Dietze, Welserstraße 4a, 90562 Heroldsberg, Germany („Company,“ „we,” “us,” or „our“), a sole entrepreneur registered in Germany. They govern the use of this Website, as well as your access to and purchase of any Products, Programs, Services, or Materials (collectively, “Offerings”).

Please read these Terms carefully before using this website or purchasing any offerings. By using this Website, you signify your consent to these Terms. If you do not agree to these Terms, please do not use this Website

1. APPLICAPILITY

(1) Your access to and use of this website, as well as all related websites operated by us is subject to the following Terms and all applicable laws. By accessing and browsing the Website, you accept, without limitation or qualification, the Terms and acknowledge that any other agreements between you and the Website are superseded and of no force or effect.

(2) These Terms govern the use of this Website, as well as your access to and purchase of any Offerings and therefore any contract signed. They concern customers as well as companies having any business relationships with the Company.

(3) The sales process is handled by Kajabi, LLC 880 Newport Center Drive 100, Newport Beach, CA 92660, United States, the Website provider the Website is hosted on. Since the customer purchases Offerings via this platform and they are also made available there, the Terms of Service of Kajabi apply as well. You can visit them here: https://legal.kajabi.com/policies/terms. These Terms are an addition to Kajabis Terms.

(4) Only these Terms apply. Any terms the customer might have that differ from this text won’t be accepted unless we explicitly agreed to them beforehand in writing.

(5) You must be at least 18 years old and have the legal capacity to agree to these Terms. Use of the Offerings by individuals under the age of 18 is strictly prohibited.

2. OWNERSHIP AND INTELLECTUAL PROPERTY

(1) All content, materials and resources provided inside our Offerings, and on this Website (including but not limited to workbooks, worksheets, exercises, audios, recordings, templates, videos, voice notes, images, graphics, logos, downloads, frameworks, and written content) are owned by or licensed to the Company and are protected by intellectual property and copyright laws. This excludes only the materials you provide.

(2) By purchasing our Offerings, you receive a non-exclusive, non-transferable, non-sublicensable, personal license to access, view and use the Website and the Offerings solely for your personal development and growth.

(3) You may not reproduce, copy, duplicate, distribute, sell or trade the materials. Furthermore, you may not share the materials with third parties without explicit written agreement (including but not limited to friends, family, or colleagues), use them for commercial purposes or claim the materials as your own work. Modification of the content or use of the content for any other purpose is a violation of the copyright and other proprietary rights of the Company, as well as other authors who created the materials, and may be subject to monetary damages and penalties. You may not create derivative works, let alone remove copyright notices or attributions. Without explicit written agreement you also may not post materials on social media, blogs, or websites (except brief quotes with attribution) or use our images, photos, or graphics.

(4) You may not use any photographs, videos, recordings, voice audios, texts or other content from the Company (including any appearances on public platforms) for the purpose of training, generating, or reproducing content through artificial intelligence, machine learning, or for promotional purposes without explicit written consent. Unauthorized use of our name, or brand is considered a breach of these Terms and we reserve the right to take legal action.

(5) All photographs, graphics, logos, and visual content on the Website, social media, and in our Offerings are protected by copyright. You may not use, reproduce, or share these images without our express written permission. Exception: You may share screenshots or images of your personal progress/results for non-commercial purposes (e.g., personal Instagram stories), provided you tag or credit the Company appropriately.

(6) Unauthorized use of our intellectual property or images may result in the immediate termination of services without refund or compensation, potential legal action to protect our rights and/ or claims for damages.

(7) Brief quotations or excerpts (maximum 100 words) from our materials may be used for non-commercial purposes, provided you include proper attribution and a link to the Website.

3. SERVICES

Services included in these Terms are the Offerings “Coaching Packages” and “Challenges”.

4. CONTRACT CONCLUSION

(1) You can purchase a Coaching Package over the Website www.julia-dietze.mykajabi.com (hosted via Kajabi, LLC) through taking the following steps:

(i) You open the ‘Coaching’ site and fill out the form to apply for a free ‘Inner Freedom’ call. Once you click the ‘Apply’ button you will get forwarded to www.cal.com where you can choose a date for your call.

(ii) After our call you will get an email with a link to the official sales page. There you can see all the necessary information about the packages and choose if and which Package suits your goals best. The information also includes the prices for the packages and the payment options.

(iii) Once you decided which package you want to purchase, you will get forwarded onto the checkout page which holds the most important information. There you can choose your payment plan, and either enter your payment details, or, if applicable, choose a third-party payment provider. If you choose PayPal, you will get forwarded onto their page in order to complete the purchase. Before you can purchase the product, you have to agree to these Terms, Kajabis Terms and Services, the Privacy Policy and the Right of Withdrawal. You also have to agree to renounce your right of withdrawal (see Section 5).

(iv) After the payment is received will receive a confirmation of your purchase.

(2) To purchase access to the Challenge you can either go over the link-tree provided on our social media accounts or click the link on the Website. This will give you access to the official Sales Page which holds all necessary information. The rest of the steps correspond to the abovementioned steps (c) and (d).

5. RIGHT OF WITHDRAWAL

(1) You have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period begins on the day the contract is concluded. The contract is concluded as soon as you receive your booking confirmation from us.

(2) The withdrawal period expires 14 days after the day of the conclusion of the contract. Example: If you book on March 1st, your withdrawal period ends on March 15th at midnight. After this 14-day period you do no longer have the possibility to withdraw from the contract. Any request to end the coaching relationship after this period is considered a cancellation (see Section 7).

(3) If you expressly request that the services begin before the end of the 14-day withdrawal period, and you acknowledge that your right of withdrawal will expire once the services are fully performed, OR the 14-day withdrawal period expires — whichever occurs first — the following applies:  

(i) If you withdraw BEFORE any session has taken place you get a full refund of the package price.

(ii) If you withdraw AFTER one or more sessions have taken place (within the 14-day period), you are entitled to a partial refund. You must pay for sessions already received on a pro-rata basis. The pro-rata basis is going to be calculated like this: Amount owed = (Sessions completed ÷ Total sessions) × Package price. Your refund would be the difference between the amount paid and the amount owed. Example: If you book the 3 month package with 6 sessions for $1.500 and withdraw after 1 session, you owe: (1/6) × $1.500 = $250 -> you will receive a refund of $1.250 if you paid in full.

(iii) Withdrawal is NO LONGER POSSIBLE once all sessions have been completed, OR the 14-day withdrawal period has expired.

(4) If you purchase a Challenge, you have the right to withdraw from the contract without giving any explanation within 14 days given the challenge has not yet started and you have not yet accessed any digital content. As soon as you already access the digital content OR join the community, you lose your right to withdraw from the contract, if you gave your permission for that at checkout. After the challenge has started no withdrawal or refunds are available since the content is being delivered.

(5) To withdraw from the contract, send a clear statement to:

Julia Dietze

Email: soulwork@jdietze.com

Address: Welserstraße 4a, 90562 Heroldsberg, Germany

(6) To exercise your Right of Withdrawal, you can use the following form, but it is not mandatory:

To: Julia Dietze, soulwork@jdietze.com, Welserstraße 4a, 90562 Heroldsberg, Germany

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following coaching services:

Package booked: _______________________

Ordered on: _______________________

Name: _______________________

Address: _______________________

Email: _______________________

Date: ____________   Signature: _____________

(*) Delete as appropriate

6. PAYMENT TERMS

(1) All prices are stated in USD and include VAT where applicable. The offers are priced as listed on the sales page at the time of purchase. When you pay in any other currency than USD your bank may charge exchange rates and fees. Payment is required at the time of booking. Your purchase is only confirmed once payment has been successfully processed. The package price agreed upon booking is guaranteed for the package duration, even if prices for new clients increase.

(2) We are offering the following payment methods for our respective Offerings. Please note that depending on the price and nature of an offering not every payment option listed here might be available.

(i) You pay the full price due upon booking the product. The payment must be received before the first session.

(ii) If a payment plan is offered you can see so on the checkout page. Please see below for further terms on payment plans. Please note that payment plans are subject to our approval.

(iii) Accepted payment methods are credit card (Visa, Mastercard, American Express), debit card, and PayPal. Depending on the product, we reserve the right to offer different payment methods for different products. All payments are processed through the secure payment processors Stripe and/or PayPal. Our booking platform (Kajabi) facilitates the checkout process, but payment processing is handled by Stripe and PayPal respectively.

(iv) Your payment information is transmitted securely using SSL encryption. I do not store or have access to your full credit card details or PayPal login information. Your payment is subject to the terms, conditions and privacy policies of the respective payment provider.

• Stripe Terms: https://stripe.com/legal
• PayPal Terms: https://www.paypal.com/legal 

(3) You will receive a confirmation of your purchase via email once payment has been successfully processed. If you do not receive a confirmation within 24 hours, please contact us under soulwork@jdietze.com.

(4) For selected programs payment plans may be available. If you opt for a payment plan the following terms apply:

(i) You commit to paying all installments, regardless of whether you complete the program. The payment plan is a payment convenience, not a pay-per-session agreement. You are required by law to complete your payment plan.

(ii) The only exceptions to this rule are when you execute your Right of withdrawal (see Section 5) or we agree to terminate the contract due to extenuating circumstances (see Section 7).

(iii) By choosing a payment plan, you authorize automatic recurring charges to your payment method on the scheduled dates.

(iv) The first installment is due upon purchase while all subsequent installments are charged automatically on the same date each month. The amount for every installment is stated on the individual checkout page.

(v) If a payment fails, we will notify you via email and you have 7 days to update your payment method. If the payment remains unsuccessful after 7 days, we reserve the right to suspend your access to the services provided. If the payment remains unsuccessful after 14 days, the contract may be terminated and the remaining balance becomes due immediately (see Section 7). We reserve the right to collect unpaid installments through our Collection Agency.

(vi) You may pre-pay the remaining balance at any time without penalty.

(5) If payment is overdue, we reserve the right to suspend services until payment is received and/ or charge late payment interest in accordance with German law (§ 288 BGB: 5% above base rate for consumers).

(6) If your payment fails, your purchase will not be confirmed. Please ensure sufficient funds are available and your payment details are correct and up to date. If applicable, please ensure that your card is authorized for international transactions.

(7) If you have a coupon you need to apply the code at the time of purchasing an Offering. Coupon Codes cannot be applied after the purchase has been completed under any circumstances.

(8) For our Refund Policy see Section 7 (Cancellation) and Section 5 (Withdrawal Right).

(9) If you dispute a charge with you bank or payment provider (chargeback) instead of contacting us directly, please be aware that chargebacks are intended for fraudulent or unauthorized charges only. If you received the services as agreed, initiating a chargeback may constitute fraud. We will provide evidence of service delivery to your payment provider. Unjustified chargeback may result in termination of our Offerings, a permanent ban from future programs, and if necessary legal action. Please contact us first at soulwork@jdietze.com to resolve any issues before initiating a chargeback.

7. CANCELLATION AND TERMINATION

(1) By booking any Offering of the Company – whether it be a Coaching Package, a challenge or a different program – you commit to the entire program for the specified duration.

(2) For the cancelling and rescheduling of individual sessions the following terms apply:

(i) Cancellation by the client: Individual sessions within the package cannot be cancelled but may be rescheduled according to the following terms: 

• More than 48 hours before session: Full rescheduling
• 24-48 hours before session: Sessions counts as used but can be rescheduled once (at my discretion)
• Less than 24 hours notice or no-show: Session counts as used with no possibility of rescheduling

(ii) Cancellation by the coach: If the coach needs to cancel a session due to illness, emergency, or technical issues, we will notify you as soon as possible and you will receive the option to reschedule the session at no charge. If rescheduling is not possible, you will receive a pro-rata refund for that session. The package validity period will be extended accordingly.

(iii) Neither party is liable for cancellations or rescheduling due to circumstances beyond reasonable control (illness, technical failures, etc.).

(3) If you want to terminate the contract early, the following terms apply:

(i) During withdrawal period: See Section 5 (Right of Withdrawal)

(ii) If you want to terminate the contract after the withdrawal period, or after agreeing to the early expiry of the withdrawal period, you may do so in writing. Please note that in this case all sessions already completed, or materials/ programs already accessed are non-refundable. Since you committed to the entire program, you won’t be able to receive a refund for the remaining parts of it. The only exception to this rule is extenuating circumstances (see below).

(4) In cases of serious illness, relocation, or other significant life circumstances that prevent you from continuing with the program, we may offer a pause in the program (up to 6 months), a partial refund for unused sessions (at our discretion), a transfer of remaining sessions to another person (at our discretion), or credit toward a future program (at our sole discretion). Please contact us in writing to discuss options.

(5) We reserve the right to terminate the coaching relationship if you are abusive or disrespectful, violate these Terms or Community Guidelines, repeatedly miss sessions without notice (3+ times), or a continuation of the program is no longer appropriate or beneficial for you. In case of termination by us, you will receive a pro-rata refund for unused sessions.

(6) We may mutually agree to end the coaching relationship early and settle payment fairly.

8. CONFIDENTIALITY

(1) The coach will keep all information shared during coaching sessions confidential, except where the coach is required by law (e.g., risk of harm to self or others) to disclose specific information, you give explicit written permission to share information, or you give explicit written permission to use information anonymously for case studies or marketing purposes.

(2) You agree to keep coaching methods, materials, recordings, any content from group programs or communities and any proprietary information confidential.

(3) Confidentiality does not apply if disclosure is required by German law or to prevent serious harm.

(4) If you send comments or suggestions about the Website to the Company, including, but not limited to, notes, text, drawings, images, designs or computer programs, such submissions shall become, and shall remain, the sole property of the Company. No submission shall be subject to any obligation of confidence on the part of the Company. The Company shall exclusively own all rights to (including intellectual property rights), and shall be entitled to unrestricted use, publication, and dissemination as to all such submissions for any purpose, commercial or otherwise without any acknowledgment or compensation to you.

9. LIMITATION OF LIABILITY

(1) The material on the Website and in the Offerings are provided for educational and informational purposes only and are not intended as medical advice or as a substitute for seeking professional help from your medical health provider, counselor, or therapist. You voluntarily undertake your use of this Website and our Offerings and assume all risk and responsibility for any such use. The Website and Offerings reflect our experiences, knowledge, and expertise. You purchase and use our Offerings based on your own due diligence and judgment on how best to use them. We cannot compel you to take our advice or use our Offerings.

(2) Coaching is no form of therapy, counseling, or medical treatment. We do not diagnose, treat, or cure any mental or physical conditions in any of our Offerings or on our Website. If you require therapeutic or medical support, please consult a licensed professional. You should consult your own physician and/ or mental health professional regarding your individual health needs BEFORE participating in our Offerings or any other program. If you have any questions about a health issue, please reach out to your professional health provider.

(3) We make no guarantees regarding specific outcomes or results from the coaching services. Your results depend on various factors including your commitment, circumstances, and actions. The possible goals and wins on the Website are only for motivational purposes. Every person and every journey is different. Results and outcomes may vary according to individual efforts and/ or other factors that are beyond the control or expertise of the Company. It is your personal responsibility to engage, learn, be active, and practice new beliefs and behaviors, as well as being responsible for your own actions and results in your personal and professional life. We take no responsibility for you or any person or entity.

(4) By registering for any of our Offerings, you accept total and complete liability and responsibility for your decisions, actions, finances, health, and results in life.

(5) Neither on this Site, nor in any offerings lies any promises of healing or guarantee of relief or improvement of medical conditions. Therefore, we do not make any promises of healing. All Offerings do not replace an official diagnosis or treatment through a doctor or your health professional. The company does not diagnose, treat or cure any mental or physical conditions. All Offerings are performed without any liability, without any warranty and do not replace medical, psychological or psychiatric treatment or therapy. Every customer and client takes full responsibility for themselves and others, they share techniques from these Offerings with.

(6) My liability is limited as follows:

• We have unlimited liability for intent and gross negligence. We are further liable to breach of essential contractual obligations which are necessary for the proper execution of the contract and the breach of which jeopardizes the achievement of its purpose. Furthermore, the Company carries unlimited liability in regard to injury to life, body or health. Claims under the Product Liability Act remain untouched.
• We have limited liability for simple negligence. This means liability is limited to foreseeable, typical contractual customary damages.
• The limitations exclude all other liabilities to the extend legally possible. This means, we are not liable for the slightly negligent breach of obligations of other than those mentioned in the preceding sentences.
• Even though we strive to provide accurate and up-to-date information, we cannot guarantee data transfer and communication over the internet to be without error, completely accurate or always available. We are therefore not liable for any technical issues, failures, delays or damages that can arise from using our Website or our Offerings. We are also not liable for our online Offerings to always be accessible.

(7) The limitations above comply with German law (§§ 309, 310 BGB).

10. DATA PROTECTION

(1) The Company processes your personal data in accordance with the General Data Protection Regulation (GDPR) and German data protection law.

(2) For detailed information on how we collect, use, and protect your data, please refer to our Privacy Policy at www.julia-dietze,mykajabi.com/privacy-policy.

(3) By using our Offerings and Website, you consent to the processing of your data as described in the Privacy Policy.

11. CLIENT TESTIMONIALS AND MEDIA USE

(1) The Company may ask for testimonials, reviews, or feedback about your experience. Providing testimonials is entirely voluntary.

(2) If you provide a written testimonial, review, or feedback, you grant us a perpetual, worldwide, royalty-free license to use your testimonial on our Website, social media, and in marketing materials, and to edit the testimonial for length, clarity, or grammar without changing the meaning of the testimonial itself. Unless you request otherwise, we are allowed to use your first name and last initial underneath the testimonial.

(3) If you provide photos, videos, or appear in video testimonials, you retain ownership of your image. You grant us permission to use your image and likeness in our marketing materials (including but not limited to the Website, social media, ads). If you want to request the removal of your image you can do so at any time by emailing soulwork@jdietze.com. Unless you request otherwise, we are allowed to use your first name and last initial underneath the testimonial.

(4) By participating in community groups (Telegram, Facebook, Kajabi) you understand that other participants can see your name, profile photo, and contributions and consent to the Company occasionally sharing anonymous or attributed quotes/insights from the group for marketing purposes (We will always ask permission first for attributed content). You agree not to share screenshots or recordings of other participants without their consent.

(5) Live Call Recordings:

(i) If live calls are recorded you will be notified upon entering the call. By remaining on the call, you consent to being recorded

(ii) The recordings are for internal use (replays for participants who cannot attend live) and the internal review and improvement of services unless otherwise stated. Recordings will NOT be used for public marketing without explicit permission from participants who appear/speak in the recording

(iii) If you turn on your camera or speak during the call, you may appear in the recording. This is your responsibility. If you do not wish to be seen in the recording, you can opt to turn off your camera. You may also change your display name to a pseudonym, and/ or don’t participate vocally.

(6) If you do NOT want your testimonial, image, or name used in our marketing, please notify uy in writing at any time. We will remove it promptly.

(7) Use of your testimonials, photos, or likeness does not entitle you to any compensation or royalties.

(8) If you want to give your consent to more than the abovementioned rules, here is a consent form for the use of your testimonial and images. Please note that this is entirely voluntary and not mandatory.

 

I, _________________, grant Julia Dietze permission to use my testimonial and image as follows:

 

☐ Written testimonial (text only)

☐ Photo testimonial (with my image)

☐ Video testimonial

☐ Use my full name

☐ Use my first name and last initial only

☐ Use anonymous (no name)

 

I understand that:

- My testimonial may be used on the website, social media, and marketing materials

- I will not receive compensation for this use

- I can request removal at any time by emailing soulwork@jdietze.com

 

Signature: _________________ Date: _________

 

12. GOVERNING LAW AND JURISDICTION

(1) Terms and all disputes arising from or relating to these Terms or the services provided shall be governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and any conflict of law provisions that would lead to the application of another country's laws.

(2) If you are acting as a business, merchant, or legal entity under public law, the exclusive place of jurisdiction for all disputes arising from this contract is Erlangen, Germany.

3) If you are acting as a consumer, the following applies:

(i) You may bring legal action against us at the courts responsible for our place of business (Erlangen, Germany) OR at the courts of your place of residence.

(ii) We may only bring legal action against you at the courts of your place of residence.

(iii) This does not affect your rights under mandatory consumer protection laws of your country of residence.

(4) For consumers residing outside the European Union it is important to note that while German law governs this contract, you retain any mandatory consumer protection rights under the laws of your country of residence that cannot be waived by contract.

(5) We hereby inform you, that you also have the possibility to settle disputes out of court using an alternative dispute resolution procedure. The European Commission provides an online consumer redress platform at https://consumer-redress.ec.europa.eu/index_de and also provides information for customers at https://europa.eu/youreurope/citizens/consumers/. We are not obliged to participate in dispute resolution  proceedings before a consumer arbitration board.

13. SEVERABILITY

(1) If any provision of these Terms is or becomes invalid or unenforceable, the remaining provisions shall remain in full force and effect.

(2) The invalid provision shall be replaced by a valid provision that comes closest to the economic purpose of the invalid provision.

14. CHANGES TO THESE TERMS

(1) We reserve the right to update these Terms at any time.

(2) We will notify you in a timely manner of material changes by email before they take effect.

(3) Continued use of services after changes constitutes acceptance of the new Terms.

(4) If you do not agree to the changes, you have 14 days after being notified to execute your right of withdrawal.

 

Any rights not expressly granted herein are reserved.